Shipping

How do you ship?

UK - £4.99 on all orders size. Shipped with Royal Mail Tracked 24.

Europe - £15 on all orders size. Shipped with DHL Express. Receive your order between 2-3 business days.

USA & Rest of World - £25 on all orders size. Shipped with Royal Mail. Receive your order between 4-6 business days.

We are experiencing an extremely high volume of orders during our closing down sale. Please allow for up to 1 week processing time on orders.

What's the delivery process?

Once an order is placed, we aim to process orders within 3 business day (*During our closing down period please allow additional time for order processing given we are operating with a reduced number of staff). After this, you will receive an email with your order and delivery details along with your unique tracking number so you can follow your parcel on its journey.

We advise you to follow closely to make sure there is someone present on the day of delivery. If the courier is unable to deliver the parcel, the company will contact you to coordinate another delivery date. If the delivery is not possible, we will contact you to arrange another delivery.

Returns & Exchanges

What's your return policy?

As we begin our closing down process, we are no longer accepting returns or exchanges. All sales are final during this period.

We understand that this may be an adjustment, and we truly appreciate your understanding. We’re incredibly grateful for your support and hope you love your purchase.

If you have received a defective item or if there has been an error with your order, please contact us at hello@washein.com and we will do our best to resolve the issue.

Thank you for being part of our journey.

— The Washein Team

Refunds

What's your refund policy?

As part of our closing down process, we are no longer offering refunds or store credit. All purchases made during this time are final.

We appreciate your understanding and support as we wind down operations. If you’ve received a faulty item or there has been a mistake with your order, please reach out to us at hello@washein.com and we’ll do our best to make things right.

Thank you again for being with us.

— The Washein Team

  • Quality Craftsmanship

    Expertly crafted products with high-quality natural materials and careful attention to detail.

  • Social Impact

    Give job opportunities to small makers and create awareness about sustainable fashion. 

  • Aesthetic and Function

    With each new product we try to raise the bar on aesthetic while keeping its main purpose.